Frequently Asked Questions (FAQs)

***Please Note*** 

• We do not complete custody/guardianship evaluations. 

• We do not complete court mandated evaluations. 

• Currently the only therapy we offer is SPACE Treatment for childhood anxiety. 

• We do not offer psychiatric services (medication management or medication assessment), we do not have a psychiatrist on staff.

Q: What is a psychological evaluation? 

A: It is a process by which a licensed psychologist collects information via intake, clinical observation, clinical interview, questionnaires, and other possible assessment tools to determine if you or your child meet diagnostic criteria for a psychological disorder according to the Diagnostic Statistical Manual, Fifth Edition, Text Revision (DSM 5-TR). Typically, an evaluation takes place over multiple visits, which may take several weeks to complete. A review of results (feedback session) is then scheduled after all information has been collected, interpreted, and written in a report. 

Q: When are you scheduling? 

A: We currently have immediate openings. 

Q: How do I schedule an evaluation? 

A: Click here to complete the Assessment Referral Form. You will be asked to complete some basic information. Someone from our office will call you to answer your questions and schedule the intake session once an opening becomes available. 

Q: Do you take our insurance? 

A: We are not in network with any insurance company. Our goal is to give you an evaluation that is comprehensive, timely, and affordable. We do not want decisions about your child's evaluation made by an insurance company. We want decisions about your child's care to be made by you and your child's psychologist. We also do not want you to have to wait many weeks or months for your child's report, which can happen at practices that take insurance. We are also committed to making sure there are no 'hidden fees.' 

This means you pay us directly for an evaluation. You may be able to get partial reimbursement for your child's evaluation by submitting an in-depth receipt (called a "superbill") to your insurance company. There is more info below on how to talk to your insurance company about possible partial reimbursement for your child's evaluation. 

Learn more about why we do not accept insurance by clicking here. 

Q: How much does an evaluation cost? 

A: We are committed to transparent pricing. No wondering how much an evaluation will cost. No wondering how much you will end up owing in copay, deductible, and other hidden fees. We charge a flat fee for all psychological evaluations. The fee depends on the type of evaluation and ranges between $400 - 2,000. That fee covers the intake appointment, testing, scoring, interpretation, a feedback session to review the results, and a comprehensive report. To learn more about the types of evaluations we offer and the associated fees click here. 

Q: What types of payment methods do you take?

A: Cash, credit card, check, HSA/FSA, SuperPay

Q: What is SuperPay?

A: SuperPay, is a secure, HIPAA-compliant payment option powered by SuperBill, to provide you with a *FREE and simple way to get reimbursed by your insurance for out-of-network services. When you pay for your psychological assessment with SuperPay, SuperBill will automatically file and track your claims with your insurer. You will also have access to their expert customer support team for assistance with insurance benefits checks and claim denial resolution. To set up this payment method prior to your intake session, you can complete the 2-minute onboarding on the SuperBill website. 

*Nominal fees may apply in certain circumstances.

Q: Do you accept Health Savings Account or Flexible Savings Account (HSA/FSA) debit cards?

A: Yes. If you have a pre-tax account set aside for healthcare expenses, you can use the debit card associated with that account. Or, you can pay by check and submit your receipt to that account for reimbursement. If you do not have this kind of account, ask your human resources department if you can start one.

Q: How do I ask my insurance about out of network benefits? 

A: Even though we do not bill insurances directly, families may be able to get some reimbursement for an evaluation we complete from their insurance company.​ Contact your insurance company and ask about "Out-of-Network Coverage/Benefits" for a psychological evaluation.

Here's what to ask:

• What are my out-of-network benefits (OON)?

• How much is my deductible?

• After I meet my deductible, what percentage of the visit cost will I be reimbursed for?

• Up to how much can I be reimbursed for:

  • 60-90 minute intake appointment (CPT Code 90791)

  • Psychological Test Administration and Scoring (CPT Code 96136 for the first 30 minutes, CPT Code 96137 for each additional 30 minutes)

  • Psychological Testing Evaluation Services (CPT Code 96130 or the first 60 minutes, CPT Code 96131 for each additional hour)

  • 60-90 minute feedback session (CPT Code 96131)

• Do I have a limit of how many units of 96137 or 96131 I can get reimbursed for?

• How do I submit a claim with the receipt (superbill) my psychologist gave me?

Sometimes insurance companies want to know your psychologist's "NPI number", "EIN number",  "License number" or possible diagnostic codes. We are happy to provide you with this information if you need it. 

Q: Can I check my out-of-network benefits (OON) myself without calling my insurance company? 

A: Yes, The SuperBill is able to check your benefits for free. The Superbill can also submit claims on your behalf (nominal fees may apply) in order to try to get reimbursement for assessment services. Use the widget below to check your OON insurance benefits for free through The SuperBill.  To learn more about the services The SuperBill offers please visit their website here: The SuperBill website